PINs and passwords

Think of your chosen security PINs and passwords as your electronic signature. To protect these private details you should:

  • make sure your card doesn't leave your sight when making EFTPOS transactions and always cover your hand when entering your PIN.
  • never write down your PINs or passwords and they should never be recorded on or near your cards. 
  • commit your PINs and passwords to memory. 
  • destroy any PIN notifications from your card issuer when you have committed the PIN to memory or changed it to the PIN of your choice.
  • choose words or numbers that you can remember but avoid things that others could guess such as your date of birth, postcode, telephone number or simple sequences such as 1234.
  • never give anyone your PIN over the phone. Your card issuer will never request this information from you.
  • avoid using the same password or PIN that you use for other services such as your mobile, email accounts or your video store.