Frequently Asked Questions

Where is the nearest rediATM?

How do I contact rediATM?

What is direct charging?

Is my financial institution part of the rediATM network?

Can I still use a rediATM if my financial institution is not part of the rediATM network?

What is a direct charge fee?

I have forgotten my PIN number?

Will the rediATM locators include BOQ ATMs?

What does ATM stand for?

Who do I contact when my card is captured?

Which browsers and devices are supported by this site?

The incorrect amount of money was dispensed from the ATM, who do I contact?

What is an EMV?

What security features do rediATMs have?

How much money can I withdraw from a rediATM in one day?

What can I do to help protect myself using an ATM?

Can I change my PIN on a rediATM?

What can I do about card skimming?

What is card skimming?